Accessibility Statement
Accessibility Statement for Memorygram
Last Reviewed: April 4, 2025
Memorygram, Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards where feasible to increase the usability of our services.
Scope of Coverage
This accessibility statement applies to all websites and services operated by Memorygram, including:
- https://memorygram.com
- https://checkout.memorygram.com
- https://familydial.memorygram.com
- https://medallions.memorygram.com
As well as any future subdomains or digital tools that fall under the Memorygram brand.
Accessibility Standards
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA wherever possible. We also strive to meet applicable standards under the Americans with Disabilities Act (ADA) and Section 508 of the U.S. Rehabilitation Act, where relevant.
Compatibility and Assistive Technologies
Our websites and applications are tested for compatibility with:
- Modern screen readers (JAWS, NVDA)
- Screen magnifiers
- Speech recognition software
- Keyboard-only navigation
Ongoing Accessibility Improvements
We are actively improving accessibility across our platforms through:
- Keyboard navigation support
- Improved color contrast
- Use of semantic HTML and ARIA roles
- Periodic audits with WAVE, axe DevTools, and Google Lighthouse
Limitations and Disclaimer
While we aim for inclusive access, some limitations may still exist, such as:
- Third-party platforms we do not control (e.g., Shopify checkout, Twilio messaging)
- User-generated content (e.g., handwritten stories, photos)
- Beta or experimental features not yet fully optimized
This statement is not a certification of compliance but reflects our good-faith efforts to improve accessibility over time.
Feedback and Accessibility Support
If you encounter any issues or have suggestions, please contact us:
- Email: hello@memorygram.com
- Mail: Memorygram, Inc., 3571 Far W Blvd, Austin, TX 78731
- Phone: (512) 655-3835
We aim to respond to accessibility inquiries within 3–5 business days.
Additional Information
To learn more about how we manage user data and your rights, visit our:
Future Updates
This statement will be reviewed and updated annually or as major changes are made to our platforms or services.