Política de privacidad

Privacy Policy

Last Updated: June 12, 2026

 

Our Privacy Promise to You 

We are Memorygram. We built this company to help families preserve their most important memories. We understand that your stories, photos, and voice recordings are personal and precious.

We make this promise to you:

Your memories are yours, not ours. We will never use your stories, photos, or recordings for marketing or any other purpose without your express written permission.
We will never sell your memories or personal content to anyone. 
Like most online businesses, we use standard web advertising technologies (like cookies and pixels) on our website so families can discover Memorygram. We describe these below and explain how you can opt out.
1. Introduction

Memorygram, Inc. ("Memorygram," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and share personal information through our services, including:

Our website and online store (https://memorygram.com and https://checkout.memorygram.com)
The Memorygram book and medallion products including (https://medallions.memorygram.com)
The FamilyDial product (https://familydial.memorygram.com), which facilitates scheduled calls and text messages

By using any of our products or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect
A. Information You Provide

This is information you type in or upload:

Name, email, and phone number
Billing and shipping address
Payment information (This is processed securely by Stripe or PayPal. We never see or store your full credit card number.)
Your stories, photos, and audio recordings
FamilyDial recipient details (names, phone numbers)
B. Information Collected Automatically

We automatically collect certain information when you use our services:

IP address (to know what country you're in)
Browser type (e.g., Chrome, Safari) and device type (e.g., iPhone, laptop)
Pages viewed, links clicked, and actions taken on our website (like adding a product to cart or starting checkout)
This helps us make sure the website works correctly, measure how our marketing is performing, and improve the experience for our customers.
3. How We Use Your Information

We use your information to run our business and provide your products. This includes:

Creating and shipping your book or medallion
Making your FamilyDial calls and texts work 
Sending you order confirmations and shipping updates 
Processing your payment 
Fixing problems with our service and preventing fraud 
Complying with legal or tax requirements
Marketing and advertising — measuring the performance of our ads and reaching potential customers on platforms like Facebook, Instagram, Google, and TikTok. This activity uses website analytics data and hashed identifiers only; it never involves your uploaded stories, photos, or audio.
4. Legal Basis for Processing (If Applicable)

If you are in the European Union, we process your data to fulfill our contract with you (your order), based on our legitimate business interests, or to comply with the law.

5. Sharing of Information

We do not sell or rent your memories or the personal content you upload to us. We share limited data with trusted third parties for the following specific purposes:

A. Essential Service Providers
Stripe & PayPal: To securely process your payments.
Our secure hosting partners who store the website data.
Our SMS/call provider: To make the FamilyDial calls and texts.
B. Shopify Platform

We use Shopify to run our online store. We share your order information with them so they can process the order and help us with their service.

C. Our Professional AI Tools

To provide certain features, like turning a story into a voice recording or transcribing your audio, we use secure, professional AI partners.

We want to be very clear about this: We do not use the free, public versions of these tools. We pay for enterprise-level business accounts with these partners (such as Elevenlabs or OpenAI).

These business accounts are governed by a strict contract that legally forbids them from using your personal stories or voice files to train their AI models. Your content is used *only* for the few seconds it takes to create your audio file, and it is not stored, reviewed, or used by them for any other purpose.

D. Advertising Partners

To help potential customers find Memorygram and to measure how our advertising is performing, we share limited website activity data with advertising platforms, including Meta (Facebook and Instagram), Google Ads, TikTok, and AppLovin. The information shared typically includes:

Pages you viewed on our website
Actions you took (such as adding an item to cart or completing a purchase)
Hashed (encrypted) versions of identifiers like your email address, used by these platforms to match your activity to ad performance

We do not share your uploaded stories, audio recordings, photos, or FamilyDial content with any advertising partner — ever. Under certain state privacy laws (including those in California, Texas, Colorado, Connecticut, and Virginia), this activity may be considered "sharing for targeted advertising" or a "sale" of personal information. You can opt out — see Section 11.

E. Legal Needs

If required by law or a court order, we may have to disclose information.

6. Your Content & Your Ownership (This is important)

You retain full ownership of the stories, audio recordings, images, and other personal content you submit to Memorygram ("User Content").

By submitting User Content, you give us permission *only* to use that content to create your product and provide your service.

We want to be perfectly clear:

 We will NEVER use your stories, audio, or images in our marketing or advertising unless we ask and you give us specific written consent.
We will NEVER publish your content publicly.
We will NEVER share your content with anyone not directly involved in making your product.

Your content is yours. Our job is to protect it.

7. SMS and Call Communications (FamilyDial)

When you use FamilyDial, you are asking us to send messages or calls to your loved ones on your behalf.

Each message includes a "Reply STOP" option for the recipient.
By adding a recipient, you are confirming to us that you have their permission to be contacted.
8. Email Communications

Transactional emails (e.g., confirmations, reminders, password resets) are sent automatically. Promotional emails are sent only if you opt in. You can unsubscribe at any time via the link in the footer of any email.

We do not engage in third-party email marketing or list rentals.

9. Cookie & Tracking Technologies

"Cookies" are small, standard text files that help our website work. They do things like remember what's in your shopping cart or keep you logged in. 

Google Analytics: We use Google Analytics to help us understand how our website is being used. This service helps us see, for example, which pages are most popular and how many visitors we get. This information helps us improve our site for our customers and does not include your name, email, or other directly identifying personal information.

Trustpilot: Pages that display customer reviews may include widgets from Trustpilot, which can set their own cookies to support widget functionality and measure engagement with the reviews shown. Trustpilot's use of this information is governed by their own privacy policy.

Marketing and Advertising Pixels: We use pixels and similar tracking technologies from Meta (Facebook and Instagram), Google Ads, Chat GPTI, TikTok, Snapchat, AppLovin and other advertising services on our website. These technologies allow us to measure ad performance, understand which ads lead to purchases, and show relevant ads to people who have visited our site. Each of these partners processes the data under their own privacy policy. You can opt out — see Section 11.

Affiliate Links: Sometimes we may recommend a product. If you click a link and buy it, we might get a small commission. This doesn't cost you anything, and it doesn't let us see your data on that other site.

 

10. How Long We Keep Your Information

We only keep your information for as long as we need it for its intended purpose.

Order & Tax Info: We keep records of sales for 7 years, as required by law.
Account Information: We keep your account information as long as your account is active. If you choose to delete your account, your personal information is **deleted immediately** from our active systems.
Your Content (Stories, Audio for QR Codes): To ensure the QR codes in your physical products continue to work, we must host the associated audio and story files. We retain this content as long as your account is active. This content is also deleted immediately when you delete your account.
FamilyDial Logs: We **do not** retain call or message logs for the FamilyDial service after the communication is successfully delivered.
11. Your Rights and Choices

You have control over your data.

You can request access to, correction of, or deletion of your personal data by emailing us at hello@memorygram.com.
You can opt out of any communications.

Opt-Out of Targeted Advertising and Data Sharing

If you live in California, Texas, Colorado, Connecticut, Virginia, or certain other states, you have the right to opt out of targeted advertising and the sharing or "sale" of your personal information for advertising purposes.

To opt out with Memorygram, email us at hello@memorygram.com with the subject line "Opt Out of Advertising." We will take reasonable steps to stop sharing your information with our advertising partners, including removing you from our advertising audience lists where possible.

You can also opt out directly with each advertising platform we use:

Meta (Facebook & Instagram): https://www.facebook.com/adpreferences
Google Ads: https://adssettings.google.com
TikTok: Adjust personalized ad settings in your TikTok account privacy settings
AppLovin: https://www.applovin.com/optout/
Industry-wide opt-out tools: https://optout.aboutads.info and https://www.networkadvertising.org/choices

Opting out directly with the platforms is often the most effective way to stop targeted ads from reaching you across the web.

Shopify Data: To opt out of Shopify's Network Intelligence and data sharing, you may visit Shopify's data sharing opt-out page, which can be found in your Shopify "Customer privacy" settings.  https://checkout.memorygram.com/pages/data-sharing-opt-out

To exercise any other rights, please email us at hello@memorygram.com.

12. Data Security

We take the security of your memories seriously. We use reasonable, industry-standard safeguards like encryption and secure hosting to protect your information. While no company can guarantee 100% security, we are committed to protecting what you entrust to us.

13. International Data Transfers

We are based in the United States. Our services and operations are hosted in the U.S. If you are located outside the U.S., please be aware that your data will be transferred to, processed, and stored in the United States.

For EU/EEA users, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission for data transfers to the U.S.

14. Children's Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children. If we discover we have collected information from a child, we will promptly delete it.

15. Updates to This Policy

We may revise this policy at any time. We will notify users via email or a notice on our website of material changes. Continued use of our services after any changes constitutes acceptance.

16. Contact Us

For any questions or concerns about this policy or your data, contact:

Memorygram, Inc.
Email: hello@memorygram.com
Website: https://memorygram.com